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Any patron of the Westminster Public Library can request an item the library does not own through Interlibrary Loan. You should expect your request to take 1-3 weeks to be filled. You will be notified when your item arrives by automated phone call and/or email, depending on the method of notification preference in your library account.
How do I request an item through Interlibrary Loan?
1. Check the Westminster Public Library catalog to make sure we do not already own what you want.
2. Confirm that you are not requesting items that are recently published or produced, as it is unlikely we will be able to find another library willing to loan these materials. You may submit a Request for Purchase form for recently published or produced items.
3. Complete one of these online forms, call (303-658-2603, College Hill or 303-658-2303, Irving Street) or visit the library to place a request.
If time is an issue, and you have a Westminster Public Library card, you may be able to go to the library that owns the item, apply for a card and check it out.
Is there a charge for borrowing Interlibrary Loan materials?
In most cases, the Westminster Public Library pays the costs for this service. Occasionally, with hard-to-obtain items, the lending library may charge a fee, payable by the patron. Average costs in such instances are $15-$20. You will always be given the option to refuse these charges before any request is filled. The library always tries to borrow items for free if possible.
How long does it take to get an item through Interlibrary Loan?
You should expect your request to take 1-3 weeks to be filled. Approximately half of the requests arrive within 7-10 days, but some items take 3 weeks or more to arrive. Items available locally will obviously arrive much sooner than items coming from out-of-state. Requests are handled as they are received and are generally processed within 24 hours.
How will I be notified?
You will be notified by automated phone call and/or email, depending on the method of notification preference in your library account. If your request cannot be filled a message will be placed on your patron record. Messages can be viewed by choosing the My Account tab, logging in with your library barcode and PIN, and then selecting the Fines/Blocks link. You may pick up your item from either the self-service hold shelf at College Hill or the Customer Service Desk at Irving Street, as specified on your request. Items will be held for one week.
Is there a limit on how many items I can request through Interlibrary Loan?
At this time we ask that you request no more than five items. After your five items have been returned to the lending library, you can request additional items.
Updated: October 2010