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Please note: Online library services and phone renewal are briefly unavailable due to weekly maintenance between 9-10 p.m. on Thursday nights.
Library barcode not recognized?
Your library card number is 14 digits long. It begins with 2302 ... Be sure to enter all of the digits in the correct order with no spaces. Please note: Library cards do expire. You can call the library with your barcode during business hours and (in most cases) we can renew your card over the phone. College Hill: 303-658-2601. Irving Street: 303-658-2301.
Your PIN is a four digit number. It can be one that you assigned or it can be the last 4 digits of your phone number. If your PIN is not working, you probably changed it to be something other than your phone number, or you changed your phone number and the library did not change your PIN. Call the library with your barcode during business hours and we will tell you what PIN is on file. You will NOT be able to access the databases or your online patron account until your PIN matches what the library has in your patron record.
Unable to access online services including the catalog, databases or downloadable audio pages?
The catalog, databases and downloadable audio services are briefly unavailable for weekly maintenance between 9-10 p.m on Thursdays. As a result, you will not be able to place holds, renew items or access any services that require you to enter a barcode and PIN. If this is not the time you are having issues, contact WPL-InTouch@cityofwestminster.us or call 303-658-2603 or 303-658-2303 during business hours.
Troubleshooting Database Error Messages
Message: "No authorized links"
Message: "Username/Password" required message
City of Westminster residents call 303-658-2603 (College Hill) or 303-658-2303 (Irving Street).