Citizen Survey
Every two years, the city conducts a citizen survey to measure residents’ satisfaction levels with city services and gather opinions on specific policy questions. The survey is sent to 3,000 randomly selected Westminster residents and responses are completely confidential.
The city contracts with an independent, external firm to create the survey and to promote scientific validity. The questions are designed to collect trend data on how Westminster residents rate the quality of city services and the community as a whole and their awareness of the city’s communication mediums, and to ask for their opinions on certain policies or proposed policy changes.
The survey results, in conjunction with the city’s performance measurement outcomes, are used by City Council and city staff to analyze the effectiveness, responsiveness and value of city services.
Residents rate quality of life high in 2010 Citizen Survey
Overall, the results of the Citizen Survey continue to be very positive. In 2010, ratings were similar or above ratings given in 2008. When compared to ratings given by residents in other jurisdictions across the country, Westminster’s ratings were generally higher. Comparisons to other Front Range communities were mostly above or similar to the benchmark. A total of 87 percent of residents rated the quality of life in Westminster as “good” or “very good.” Additionally, 12 percent rated it neither good nor bad, leaving only 1 percent of residents rating the overall quality of life in Westminster as bad. Ninety-three percent of residents rated Westminster as a “good” or “very good” place to live. In addition, 91 percent of residents responded that the city was heading in the right direction, a continuation of an upward trend since the 2006 Citizen Survey.
The 2010 Westminster Citizen Survey is now available for download
Download the PowerPoint presentation on survey results.
Please contact the City Manager's Office at westycmo@cityofwestminster.us for additional information regarding the Westminster Citizen Survey.